Interesting Perspective on Healthcare.gov

Interesting Perspective on Healthcare.gov

With so much news and coverage of the roll-out of the Healthcare.gov site, I found this post interesting. It’s from our friends at Octo Consulting Group. Technology is often blamed, but more often the problems are much deeper.

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WHAT WENT WRONG WITH HEALTHCARE.GOV IMPLEMENTATION: AN ARCHITECT’S PERSPECTIVE

The roll out of the federal health exchange under the Affordable Care Act has been a huge mess. This story from the Post about the combination of poor planning and political factors puts the entire mess in perspective. However, it appears the “tech surge” team working on stabilizing the HealthCare.gov site has made some good progress over the past weeks in their efforts to make the site more stable, user friendly and frankly usable. There has also been no shortage of opinions and perspectives on the failure of HealthCare.gov. Many of the posts and articles seem to point fingers at issues with government procurement and lack of accountability, while other posts suggest that using Agile techniques or bringing in the sharpest minds from silicon valley could have been the answer. I couldn’t help but think about this from the perspective of an architect, having been part of development and deployment of many systems myself. I am not sure if using Agile or engaging other smarter minds would have fixed the problem as the issues seem to be very fundamental…

[fancy_link link=”http://octoconsulting.com/about-us/thought-leadership/what-went-wrong-healthcaregov-implementation-architects-perspective”]Click here[/fancy_link] Read the complete write-up.
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