Production Support Analyst

Production Support Analyst

VBI is seeking a Production Support Analyst to support multiple Healthcare IT projects.

 
Responsibilities:

  • Responsible for troubleshooting application production issues, and for responding to critical application outages or issues.
  • Required knowledge of Java/Unix/SQL
  • Assessing technical bulletins to ensure there will be no impact to the production environment
  • Drive to root cause and resolution
  • Providing on-call support for after-hours batch processes
  • Partnering with the Delivery Management team to ensure a smooth transition from enhancement and project teams to production support team
  • Ensuring that service level agreements are met
  • Interacting with client, vendors and business partners
  • Communicating the status of all production problems and upcoming maintenance and release activities to business partners, stakeholders and upper management
  • Continually looking for opportunities to improve applications, batch processes, etc. to improve overall customer experience and maintain a stable production environment
  • Providing on-call support for after-hours batch processes

 

Required Qualifications:

  • Bachelor’s Degree in Computer Science or related field
  • 3+ years of relevant Unix, Java, and SQL experience working in a production support/L2 environment
  • Strong analysis and problem solving skills
  • Strong interpersonal and communication skills, and the ability to work independently or as part of a team
  • Client-facing/Customer-focused mindset
  • Focused self-starter, quick learner, and willingness to be flexible
  • The ability to provide on-call support as needed
  • Prior experience working in the Healthcare industry is a plus

 

Location(s):

  • Sioux Falls, SD

 

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